scribebas.blogg.se - Sametime chat not working in firefox

This section describes the system requirements and server configurations needed for HCL Sametime 11.6. HCL® Sametime® uses several types of encryption to protect data. This section provides information on reviewing the checklist to deploy the Sametime clients. This section describes what's new in HCL Sametime® 11.6 and Sametime® Meetings 11.6. HCL® strives to provide products with usable access for everyone. Welcome to the HCL Sametime® 11.6 administration documentationĪccessibility features help users who have a disability, such as restricted mobility or limited vision, to use information technology products successfully.Check your browser settings to make sure that the browser has permission to share your screen or application.See Application Sharing Issues for more information. You may need to uninstall and reinstall the extension. If you are using Chrome, make sure that the Desktop Sharing extension has been installed.If you see the message that Application sharing is starting but the screen does not start sharing, stop and restart the application sharing.Application sharing is only compatible with Google Chrome and the most recent versions of Firefox. If your audio is still not working properly, try calling into your session using the session phone number and PIN.Īre you having trouble sharing content with your participants? Are you getting a message saying that the application sharing is starting but it does not start sharing? When in doubt, try restarting your computer.The headphones that come with most cell phones will work nicely. Hearing an echo? As a best practice, we recommend using headphones for audio, as this will help to reduce background noise and echoes.Check your Audio and Video Setup to make sure your microphone is set up properly.Certain older versions of Firefox are known to have audio issues.

Use the Google Chrome browser, as it is the most compatible with Collaborate Ultra.

Close out any other applications or browser windows, especially any that may use your camera or microphone.

Are you able to access your Collaborate Ultra session on a different computer or a different network?Īre you unable to hear the speaker or are people unable to hear you? Is your video not turning on or showing a blank screen? Trying another internet connection and/or computer will help to narrow down the issue. Try Another Internet Connection and Computer When in doubt, try restarting.įor the best experience, use a strong internet connection. Restarting your computer can often solve a host of technological issues. Are you able to play sound on your computer? Can you use the microphone/webcam in a different program (such as Teams or Zoom)? The easiest way to test is to try using different programs. Make sure that the correct audio/video input/output is selected on your computer.

Make sure your browser allows third-party cookies.

Check the browser’s microphone and webcam settings to make sure the correct input is selected and that Collaborate Ultra has not been blocked.

Check that your browser is fully up-to-date.

For the best experience, make sure that you are using Google Chrome, as it is the most compatible with Collaborate Ultra.

General Collaborate Ultra Troubleshooting If you are joining a Collaborate session from within myLesley, click on the session link within the course. Please ask the moderator to re-send the guest link. A join link will have "join" in the URL and cannot be reused. In some instances the user may have been sent a "join" link instead of a "guest" link.

Check your browser settings to ensure that your browser is set to allow third party cookies.Īn A03 Connection Error typically means that the session was not found or the token not valid. If you are trying to connect to a session and, instead of loading, you see a spinning purple wheel, check your cookie settings.Ĭollaborate Ultra requires cookies in order to work properly. Once Chat Support opens, select one of the options listed, search the knowledge base, or select other. You can access the chat support by clicking on the Settings button in the Collaborate Panel. Try Another Internet Connection and Computerīlackboard has introduced a new automated chatbot designed to help you troubleshoot common issues while still in your session.General Collaborate Ultra Troubleshooting.Connection Error: Spinning Purple Wheel.Solution home Online Synchronous Meeting Tools Blackboard Collaborate Ultra Collaborate Ultra Troubleshooting